Frequently Asked Questions
General
What kind of products do you sell?
We offer a wide range of practical and affordable products including car accessories, kitchen tools, beauty items, home appliances, fitness gear, health gadgets, baby toys, and personal care products
Where are you based?
We are a small, family-run business registered in Haryana, India, serving customers across the country through our online store.
Are your products under warranty?
No, currently we do not offer warranties on any of our products. However, we do ensure each item is thoroughly checked before shipping.
Can I place a bulk or wholesale order?
We currently do not accept wholesale or bulk orders. All products are sold for personal use only.
How can I contact you?
- You can email us at or WhatsApp/call us at +91 99911 12129 (Support hours: 10 AM – 6 PM, Mon–Sat).
Returns & Refunds
What is your return policy?
We offer 7-day returns for most items. An unboxing video is mandatory, and the item must be unused and in original packaging.
Who pays the return shipping charges?
Customers pay a flat ₹100 return shipping fee. There is no restocking fee.
How will I get my refund?
Approved refunds are processed to the original payment method or your bank account within 8–15 business days after we receive the returned product.
Payments
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Is there any extra charge for COD?
No extra charge, but all COD orders require phone verification before shipping.
Is payment safe on your website?
Yes, all transactions are processed securely through Razorpay, a trusted payment gateway in India.
Shipping & Delivery
Do you ship all over India?
Yes, we deliver to all serviceable pin codes across India.
How long does it take to ship my order?
We typically process orders within 1–2 working days.
When will I receive my order?
Delivery takes around 5–7 business days from the date of dispatch, depending on your location.
Which courier partners do you use?
We use trusted logistics partners like Delhivery, Bluedart, DTDC, Flipkart, and Amazon.
Will I get tracking information?
Yes, tracking details are shared via SMS and email once your order is shipped.